Hard Rock Bet Loyalty Rewards Rules & Policy

 

IMPORTANT LEGAL NOTICE REGARDING THIS HARD ROCK DIGITAL POLICY

 

USER AGREEMENT

Seminole Hard Rock Digital, LLC and its affiliate(s) (individually and collectively, “Hard Rock Digital”) are pleased to offer Hard Rock Digital users access to the Loyalty Rewards Store (as defined herein) and the opportunity to redeem Reward Points (as defined herein) for Rewards (as defined herein) via the Hard Rock Bet Loyalty Rewards Program (“Program”). Your use of and access to the Loyalty Rewards Store, and the ability to redeem Reward Points for Rewards thereon, is subject to and governed by this Hard Rock Bet Loyalty Rewards Rules & Policy (“Policy”), Hard Rock Digital privacy policy (“Privacy Policy”), the Hard Rock Digital  sportsbook terms of use (“Sportsbook Terms of Use”), the Hard Rock Digital  casino terms of use (“Casino Terms of Use”), and the Sportsbook Terms of Use, and the Casino Terms of Use, the “Terms of Use”), each as revised from time to time and incorporated herein (this Policy, the Privacy Policy, and the Terms of Use shall collectively be referred to as the “Agreement”). Hard Rock Digital reserves the right to modify, suspend, or terminate this Policy, the Program, the provision of Reward Points, the Tier Credits thresholds described herein, the availability of Rewards, and the number of Reward Points needed for any given Reward at any time and without notice, effective immediately, and it is your responsibility to review this Policy for any modifications. Your continued participation in the Program constitutes your acceptance of any modifications to this Policy.

 

ACCEPTANCE

You agree to the provisions of this Policy by your participation in the Program (including, without limitation, by affirmative confirmation on the Reward Points Store or elsewhere, by redeeming or attempting to redeem Reward Points, or by accessing, engaging with, or using the Loyalty Rewards Store via any Hard Rock Digital site or for any purpose related to this Program). IN THE EVENT YOU DO NOT AGREE TO BE BOUND BY THIS POLICY, DO NOT PARTICIPATE IN THE PROGRAM. In the event you wish to be excluded from the Program, you must contact [email protected] and terminate your Hard Rock Digital user account. By participating in the Program, you acknowledge that you have read and agreed to the provisions set forth in this Policy without modification thereto. This Agreement constitutes a legal agreement between you and Hard Rock Digital and shall apply and be binding on you even after termination of your Hard Rock Digital user account, the termination of this Policy, or the suspension or termination of the Program.

 

REWARD POINTS

 

Rewards Point are a form of player loyalty points (“Reward Points”). Individuals with an active and valid Hard Rock Digital account created and maintained pursuant to the applicable Terms of Use will be automatically enrolled in the Program and eligible to earn Reward Points, subject to any requirement for eligibility set forth herein (such individuals, “Users”). A User’s eligibility for the Program and their Reward Points balance may be revoked or modified by Hard Rock Digital at any time, for any reason or no reason. Once Reward Points are earned by the User and reflected in the User’s account, Reward Points may be redeemed at the Hard Rock Digital shop on the Hard Rock Digital site (the “Loyalty Rewards Store”) for digital rewards (bonus bets, mystery wheels, and similar), goods and experiences (individually and collectively, “Reward(s)”). All Users acknowledge that Rewards may not be available and are subject to change without notice, from time to time and for any reason or for no reason, and Users hereby waive any claim and/or rights to and associated with any Rewards. Furthermore, each User may be subject to and/or required to accept policies or terms of use with third-party rewards providers in order to redeem Reward Points. All taxes, fees, surcharges, incidentals, and other costs associated with Rewards shall be borne solely by the User.

 

The provision, duration, value, and/or revocation of Reward Points may be modified at any time in Hard Rock Digital’s sole discretion. Reward Points will be automatically credited to the User’s Reward Points balance. Reward Points will accrue on a fractional basis; however, a User’s Reward Points balance will only display the total Reward Points amount as a whole number (rounded down). Users may view their Reward Points balance at any time on any Hard Rock Digital site. The rate at which Reward Points are accrued varies based on contest, wager, bet type, entry fee, or purchase price. Hard Rock Digital reserves the right, in its sole discretion and without notice, to modify the number of Reward Points required to obtain any Reward. The redemption value of Reward Points is determined by Hard Rock Digital and/or the applicable cost in the Reward Points Store at the time at which the Reward Points are redeemed by the User. The accumulation of Reward Points does not entitle Users to any vested rights with respect to any Rewards. Reward Points will remain valid so long as a User generates a fractional point within 90 days; provided, however, that if no action which generates fractional points occurs within 90 days User forfeits all Reward Points.

 

REWARD POINTS ACCRUAL RATES

 

All Reward Points accrual rates are subject to change by Hard Rock Digital in its sole discretion, at any time and without notice.

 

Reward Points may accrue based on play and individual game type.

 

Reward Points may be distributed as follows:

 

Sportsbook:

  • Reward Points may be distributed at the time of settlement of the associated cash wager, excluding cash-out, voided, or canceled wagers (timing of all wager settlements shall be determined by Hard Rock Digital).

Casino:

  • Reward Points may be distributed at the time the associated cash wager is entered on the Hard Rock Digital casino product.

 

TIER CREDITS

 

Tier credits are a form of player loyalty points (“Tier Credits”). Users with an active and valid Hard Rock Digital account created and maintained pursuant to the applicable Terms of Use will be automatically enrolled in the Program and eligible to earn Tier Credits, subject to any requirement for eligibility set forth herein. A User’s eligibility for the Program and their Tier Credits balance may be revoked or modified by Hard Rock Digital at any time, for any reason or no reason.

 

Sports Tier Credit Earnings:

 

  • Tier Credits may be distributed at the time of settlement of the associated cash wager, excluding cash-out, voided, or canceled wagers (timing of all wager settlements shall be determined by Hard Rock Digital in its sole discretion).

 

Casino Tier Credit Earnings:

 

  • Tier Credits may be distributed at the time the associated cash wager is entered on the Hard Rock Digital casino product.

 

 

The provision, duration, value, and/or revocation of Tier Credits may be modified at any time in Hard Rock Digital’s sole discretion. Tier Credits will be automatically credited to the User’s Tier Credit balance. Tier Credits will accrue on a fractional basis; however, a User’s Tier Credit balance will only display the total Tier Credit amount as a whole number (rounded down). Tier Credits balances are calculated on a rolling 30-day basis. Users may view their Tier Credit balance at any time on any Hard Rock Digital site. The rate at which Tier Credits are accrued varies based on contest, wager, bet type, entry fee, or purchase price. The accumulation of Tier Credits does not entitle Users to any vested rights with respect to any Rewards.

 

All Tier Credit accrual rates are subject to change by Hard Rock Digital in its sole discretion, at any time and without notice.

 

Loyalty Rewards Tier Perks

The Program has 6 tiers, based on the user’s Tier Credits generated online in the last 30 days:

  • Member – less than 10 TC
  • Bronze – 10 to 149 TC
  • Silver – 150 to 999 TC
  • Gold – 1,000 to 3,999 TC
  • Platinum – 4,000+ TC
  • Diamond – Invite Only

Loyalty Rewards Tier Points Multipliers

Users earn Reward Points (RP) with a multiplier based on the Tier they belong to:

  • Member – 1x RP
  • Bronze – 2x RP
  • Silver – 3x RP
  • Gold – 5x RP
  • Platinum – 7x RP
  • Diamond – 10x RP

Examples:

  • Bet $500 @ +200 when Bronze = 30 RP
  • Bet $1,000 @ +400 when Gold = 300 RP

 

LIMITATIONS ON REWARD POINTS

 

Reward Points have no monetary value whatsoever. Reward Points redeemed by a User for a Reward may only be refunded under certain circumstances, as determined by Hard Rock Digital in its sole discretion.

 

Reward Points may not be sold, bartered, assigned, bequeathed, transferred (by intestate succession or otherwise) redeemed for cash, given away, donated, or advertised for sale of any kind, and shall be rendered void in the event transferred by the User in any way. Reward Points cannot be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce or other legal claim or proceeding. Users may not pool Reward Points or combine Reward Points balances. The sale or the attempted sale of Reward Points is prohibited. Reward Points may not be used in conjunction with any other promotion, coupon, discount, or special offer.

 

Hard Rock Digital reserves the right to revoke Reward Points from a User as the result of fraudulent activity or for any reason in Hard Rock Digital’s sole discretion. Each User will be responsible for any taxes associated with such User’s redemption of Reward Points for Rewards.

In the event a User’s account is voluntarily or involuntarily closed or terminated, all Reward Points associated with that account will be forfeited.

 

LIMITATIONS ON TIER CREDITS

 

Tier Credits have no monetary value whatsoever.

 

Tier Credits may not be sold, assigned, bequeathed, transferred (by intestate succession or otherwise) redeemed for cash, given away, donated, or advertised for sale of any kind, and shall be rendered void in the event transferred by the User in any way. Tier Credits cannot be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce or other legal claim or proceeding. Users may not pool Tier Credits or combine Tier Credit balances. The sale, or the attempted sale, of Tier Credits is prohibited. Tier Credits may not be used in conjunction with any other promotion, coupon, discount, or special offer.

 

Hard Rock Digital reserves the right to revoke Tier Credits from a User as the result of fraudulent activity or for any reason in Hard Rock Digital’s sole discretion.

 

In the event a User’s account is voluntarily or involuntarily closed or terminated, all Tier Credits associated with that account will be forfeited.

 

REWARD POINTS REDEMPTION

 

Subject to the existence of, and the terms and conditions of, any agreement in place between Hard Rock Digital and a third-party rewards provider, Users may be eligible to redeem Reward Points in exchange for Rewards, including those listed in the Reward Points Store, with such third-party Reward provider. Users are only eligible for Rewards in the event the User has fully complied with all applicable terms, conditions, and rules, including, without limitation, those set forth in the Agreement and this Policy. All travel and lodging will be at the User’s sole expense, unless expressly provided otherwise in the applicable Reward description. Details of each Reward may be modified by Hard Rock Digital in its sole discretion, at any time and for any reason or no reason. Users will be responsible for all incidental charges associated with their redeemed Rewards. Each User shall be responsible for providing any necessary information to Hard Rock Digital and/or any third-party Rewards provider, as necessary, and notifying Hard Rock Digital and/or such third party of any changes to such information, including a change of address, associated with the redemption of Reward Points and fulfillment of redeemed Rewards. Hard Rock Digital is not responsible for any lost, stolen, or damaged Rewards. Each User acknowledges that provision of Rewards may be delayed or made impossible for any reason, including reasons outside of Hard Rock Digital’s control. Hard Rock Digital will not be responsible for delays or Rewards that cannot be provided due to impossibility. Hard Rock Digital will not be liable for its failure to comply with any provisions of this Policy due to reasons outside of Hard Rock Digital’s control.

 

WAIVER

 

BY PARTICIPATING IN THE PROGRAM, REDEEMING REWARDS, OR PARTICIPATING IN ANY EVENTS, ACTIVITIES OR TRAVEL ASSOCIATED WITH A REWARD, YOU HEREBY FULLY, KNOWINGLY, AND VOLUNTARILY RELEASE HARD ROCK DIGITAL, ITS PARENTS, SUBSIDIARIES, AND AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OTHER REPRESENTATIVES, AND SUCCESSORS AND ASSIGNS OF EACH OF THE FOREGOING, FROM ANY LIABILITY ASSOCIATED WITH THE ACCUMULATION, POSSESSION, REDEMPTION, USE OR ENJOYMENT (OR ATTEMPTED ACCUMULATION, POSSESSION, REDEMPTION, USE OR ENJOYMENT) OF ANY REWARD, INCLUDING ANY PROPERTY DAMAGE, EMOTIONAL DISTRESS, ILLNESS (INCLUDING COVID-19), DISEASE, PERSONAL INJURY, AND DEATH. ALL TRAVEL, LODGING, EVENT PARTICIPATION, USE AND/OR ENJOYMENT OF REWARDS, AND ASSOCIATED ACTIVITIES WILL BE PERFORMED AT YOUR SOLE RISK AND RESPONSIBILITY, AND YOU HEREBY FULLY, KNOWINGLY, AND VOLUNTARILY ASSUME THE RISK THEREOF AND RELEASE HARD ROCK DIGITAL , ITS PARENTS, SUBSIDIARIES AND AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SHAREHOLDERS, OTHER REPRESENTATIVES, AND SUCCESSORS AND ASSIGNS OF EACH OF THE FOREGOING, FROM ANY LIABILITY ASSOCIATED THEREWITH.

 

THE PROGRAM CONTAINS LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT OWNED OR CONTROLLED BY HARD ROCK DIGITAL. HARD ROCK DIGITAL HAS NO CONTROL OVER, AND ASSUMES NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY, PRACTICES, OR YOUR USAGE OF ANY THIRD-PARTY WEBSITES. IN ADDITION, HARD ROCK DIGITAL WILL NOT AND CANNOT CENSOR OR EDIT THE CONTENT OF ANY THIRD-PARTY SITE. BY PARTICIPATING IN THE PROGRAM, YOU EXPRESSLY RELIEVE HARD ROCK DIGITAL, ITS PARENTS, SUBSIDIARIES AND AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OTHER REPRESENTATIVES, AND SUCCESSORS AND ASSIGNS OF EACH OF THE FOREGOING FROM ANY AND ALL LIABILITY ARISING FROM YOUR USE OF ANY THIRD-PARTY WEBSITE. ACCORDINGLY, HARD ROCK DIGITAL ENCOURAGES YOU TO BE AWARE OF WHEN YOU LEAVE THE HARD ROCK DIGITAL SITE AND TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICY OF EACH THIRD-PARTY WEBSITE THAT YOU VISIT.

INDEMNITY

BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO INDEMNIFY, PROTECT, DEFEND, AND HOLD HARMLESS HARD ROCK DIGITAL, ITS PARENTS, SUBSIDIARIES, AND AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OTHER REPRESENTATIVES, AND SUCCESSORS AND ASSIGNS OF EACH OF THE FOREGOING, FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, LIABILITIES, LOSSES, DAMAGES, INJURIES, DEMANDS, ACTIONS, CAUSES OF ACTION, SUITS, PROCEEDINGS, JUDGMENTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, COURT COSTS, AND OTHER LEGAL EXPENSES, INCLUDING, WITHOUT LIMITATION, THOSE COSTS INCURRED AT THE TRIAL AND APPELLATE LEVELS AND IN ANY BANKRUPTCY, REORGANIZATION, INSOLVENCY, OR OTHER SIMILAR PROCEEDINGS, AND ANY OTHER LEGAL EXPENSES ARISING FROM OR CONNECTED WITH YOUR PARTICIPATION IN THE PROGRAM, ANY USE AND/OR ENJOYMENT OF REWARDS, EVENT OR ACTIVITY PARTICIPATION OR TRAVEL ASSOCIATED WITH ANY REWARDS, ANY PAYMENT METHODS USED, ANY FUNDING OF YOUR HARD ROCK DIGITAL  ACCOUNT, AND ANY SPORTSBOOK AND/OR CASINO WAGER.

 

REPRESENTATIONS AND WARRANTIES

 

By participating in the Program, you represent and warrant to Hard Rock Digital that: (i) you understand, agree to, and will abide by this Policy and the Agreement in regard to the Program and the redemption of Reward Points, (ii) you will abide by all applicable laws in the jurisdiction where you are located while participating in the Program (including entering any contests and making any wagers), (iii) you are of the age of majority as required by applicable law or regulation, (iv) you are a legal resident of the United States, and (iv) you are, while performing a Reward Points earning activity, physically located in a US state in which sports betting and iGaming, as applicable, are either expressly permitted by all applicable laws and regulations or not prohibited by the same.

 

Offered by Seminole Hard Rock Digital, LLC. Must be 21+ and physically present in AZ, IN, NJ, OH, TN or VA to play. Terms and conditions apply. In IN, if you or someone you know has a gambling problem and wants help, call 1-800-9-WITH-IT. In AZ call 1-800-NEXT-STEP or text NEXTSTEP to 53342.
GAMBLING PROBLEM? CALL 1-800-GAMBLER (NJ, OH, TN, VA)