Why is Hard Rock Sportsbook Iowa ceasing operations?
Hard Rock Sportsbook Iowa is ceasing operations as a result of an ownership change at the Hard Rock Hotel & Casino Sioux City. Gaming operations at Hard Rock Hotel & Casino Sioux City are not affected and the property will continue to accept in-person sportsbook wagers.
When is the last day I can place a bet?
The last day to place a bet via the website or app on Hard Rock Sportsbook Iowa is November 28, 2023. Players can continue to place sports bets in person at Hard Rock Hotel & Casino Sioux City.
What happens to future wagers?
Any winning wagers for events concluding after December 27, 2023, will be paid by check and mailed to your address on file.
How long will I be able to log into my account?
Hard Rock Sportsbook Iowa accounts will remain accessible through December 27, 2023. The app and website will be taken offline on December 28, 2023.
What’s the deadline to withdraw funds from Hard Rock Sportsbook Iowa online?
Withdrawals will be available on the Hard Rock Sportsbook Iowa app and website through December 27, 2023.
How can I claim funds in my account after December 27, 2023?
Any remaining funds in Hard Rock Sportsbook Iowa accounts after December 27, 2023, will be paid by check and mailed to your address on file within thirty days.
Where can I access my win/loss statement and W2G statement after December 27, 2023?
After December 27, 2023, win/loss and W2G statements will only be available by contacting the Hard Rock Hotel & Casino Sioux City.
What payment methods are available to me to withdraw my funds?
Sightlines (PlayPlus), Global Payments, or In Person at the Hard Rock Sportsbook
How can I get my money outside of the App?
You can come into the property and the team at the Hard Rock Sportsbook will assist you to withdraw your money.
How do I get in touch with Customer Service now and when the App closes?
While the App is still available you can send an email to [email protected] and a member of our team will get back to you. Once the app is closed you may call us toll free at 1-844-951-7625 and a team member will assist yo